Can’t sign in to myGov to access ATO online services?

If you're having trouble signing in to your myGov account, you might be able to recover it using the myID app. You can also try logging in with a passkey this opens in a new window , if you've set one up before.

First up - do you have the myID app?

To recover your myGov account with myID, you’ll need to have the app installed and set up with a Strong identity strength.

If you’ve got a Strong myID, you may need to update your details this opens in a new window  to ensure your name, date of birth and email address match those used in your myGov account.

If you don't have the myID app, follow these steps to download it and set up a Strong myID this opens in a new window . Remember to make sure your name, date of birth and email match your myGov account details.

Recover your account using myID

To recover your myGov account, you’ll need to set up the myID app (formerly myGovID) to a Strong identity strength this opens in a new window .

Your name, date of birth and email address in your myGov account need to match the details you use to set up your myID.

To recover your account:

• go to the myGov sign in page

• enter your username and password

• select the link - I didn’t get my code, I can't access my app or I can't answer my question

• select Continue with Digital ID

• select myID as your identity provider

• enter your myID email address – a 4-digit code will appear onscreen

• log into your myID app and enter the 4-digit code

• follow the prompts to sign in to myGov.

Next time you want to log in to myGov, all you have to do is select Sign in with Digital ID. It's as easy as that!

Can’t recover your account using myID?

You need a strong myID to recover your account. If you can't set one up, then you’ll need to create a new myGov account and relink it to the ATO this opens in a new window  instead. You can use a different email address when creating your new account. If you want to use the same email, you’ll need to contact the myGov helpdesk this opens in a new window  so they can release it.

Need to access myGov from overseas?

It's best to update your myGov sign in options before you travel. If you're already overseas, you may still be able to recover your account using myID. Our guide has everything you need to know on how to access myGov and ATO online services from overseas this opens in a new window .

Having issues logging in to ATO online services?

When you use your Strong myID to access ATO online services, it sets your ATO online access strength this opens in a new window . Since it's the most secure option, you'll need to keep using your Strong myID to sign in from now on.

Need help undertstanding how it all works or fix an access issue? Check out our guide for help accessing ATO online services with myID this opens in a new window .